Upgrading from Teamviewer 10 to 15

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YatisPA
YatisPA Posts: 1 ✭
in General questions

we have been getting a message to upgrade to version 15 for free, if have licences for version 10.

Can any one tell me how does this work - are these complimentary upgrades or do we have to pay for this upgrade

Answers

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @YatisPA,

    Thank you for your post.

    Please see the following announcement about complimentary TeamViewer 15 access for legacy versions to be deprecated: https://community.teamviewer.com/English/discussion/109492/complimentary-teamviewer-15-access-for-legacy-versions-to-be-deprecated/p1

    If you have any questions, please contact our support team so they will assist you further.

    https://www.teamviewer.com/en/customer-support/

    Hope this will be helpful.

    Kind regards,

    Yuri

    Former Japanese Community Moderator
  • roberto_sf_v10
    roberto_sf_v10 Posts: 5 ✭✭
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    I upgraded to v15, activated the version 10 biz license on the management portal login.teamviewer.com.

    The web management console on the top right under my name it reads "Business." Then it goes to the process of opening the full windows install program when i click on a remote computer to connect.

    But the windows installed app reads "Free."  So the activated legacy 10 business lic on the web is not being sent or synced with the locally installed program. And cannot find how to fix this.

    How do i fix this problem these two problems?

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