Can't send a ticket, can't log to the customer portal. Help please !!!!!

SuzanneFortier

I have three accounts for my business. Each of them has a valid license.

I want to cancel two of them, but the only way to do it is to connect to the Customer Portal which we never connected to. So I have to ask an activation link to access this portal. But, to ask this link, I have to send a ticket. The thing is that none of my accounts offers me the option to send a ticket. Every time I try, I am redirected to the community center.

Is there a way we can speak to someone to have the activation links that I need to manage our accounts ?

Note that we already tried on the phone but our English is not good enough, so they just told us to send a ticket.....

Could someone help me with this situation. It feels like I'm just turning around.

Thanks !

JeanK

Hello @SuzanneFortier,

To submit a ticket, you need to have a valid license activated on your TeamViewer account and use the following link:

• https://support.teamviewer.com/en/support/tickets/new

Alternatively, you can also call us directly.