Partner connection Times Out
I pay for a corporate licence but as of a couple of days ago one of my partner connections keeps timing out after a couple of minutes, and there is a message saying that it seems it is being used for commercial purposes, as if the connection were a free one, when it is not. Any ideas how I fix that?
Answers
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Hello @David_Bermingham1,
Please make sure you are logged in with your licensed TeamViewer account in the software interface:
Once logged in, the system will recognize your license.
Community Manager
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Thanks. I have done this, but it continues to time me out of my sessions within a couple of minutes, and this is now happening on ALL my partner computers. I get a box saying Your Teamviewer session has timed out and will be closed.
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Are you maybe connecting with/to computers that have old versions (8, 9 or 10)?
If yes, the following article might help you:
Community Manager
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We are checking on our side why this is happening.
I will get back to you here as soon as I have updates.
Community Manager
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@David_Bermingham1 could you check if you are connecting with updated clients?
If you are using versions 8, 9 or 10 in your connections, this would explain the timeouts.
Please find more information regarding this topic:
Community Manager
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I'm also experiencing the same problem with session time outs - this is very frustrating and I loose allot of time due to these frequent disconnects...
Please advice urgently on a solution
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