session experied

Am92_Nicma
Am92_Nicma Posts: 7
edited July 2021 in General questions
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  • Am92_Nicma
    Am92_Nicma Posts: 7

    hi

    i have the attached problem, i have already tried to reinstall several times without success.


    I also removed the registry keys but nothing.


    My company owner says the licenses are ok.


    Could you please help me.


    Thank you

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Am92_Nicma,

    What happens if you click on "More information"?

    Do you get more instructions on how to solve the problem?

    Community Manager

  • Am92_Nicma
    Am92_Nicma Posts: 7

    Hi jeank,


    I'm not have More information, i open information teamviewer and view license corporate.


    Thank you

  • Am92_Nicma
    Am92_Nicma Posts: 7

    Sorry, wait one minute i generate this information.

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    I meant this button here 😄

    image.png


    Community Manager

  • Am92_Nicma
    Am92_Nicma Posts: 7

    Sembra che TeamViewer sia stato usato in ambito commerciale

    TeamViewer viene offerto a tutti gratuitamente esclusivamente per uso personale e non commerciale. La maggior parte dei nostri utenti acquistano una licenza quando intendono usarlo a fini commerciali.

    Tuttavia abbiamo adottato delle misure per impedire che il nostro software venga utilizzato per attività commerciali illegalmente, ossia senza una licenza adeguata.

    TeamViewer è dotato di diversi sistemi di rilevamento anonimo volti a verificare se il software sia utilizzato in ambito commerciale. Se utilizzi regolarmente TeamViewer in tali ambienti, verrà visualizzato l’avviso che probabilmente hai visto prima di vistare questa pagina.

     

    I send my company owner e search solution.

    Thank you

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍
    edited July 2021

    Thank you for providing these details.

    We are also checking on our side why this is happening.

    I will get back to you here as soon as I have updates.

    Community Manager

  • Am92_Nicma
    Am92_Nicma Posts: 7 
    Thank you very much, please let me know as soon as possible as I cannot assist.

Thank you very much for your availability.

good job


  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍
    edited July 2021

    Hi @Am92_Nicma,

    could you check if you are connecting with updated clients?

    If you are using versions 8, 9 or 10 in your connections, this would explain the timeouts.

    If this is the case, please update all your clients to the latest TeamViewer version.

    Please find more information regarding this topic:

    https://community.teamviewer.com/English/kb/articles/108803-time-limitation-on-licensed-connections


    Community Manager

  • Am92_Nicma
    Am92_Nicma Posts: 7

    Hi Jeank

    all client use versione 15 last update

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Could you please check if you are logged in with your licensed account within the TeamViewer application?

    How to login3.gif


    Community Manager

  • tomchir
    tomchir Posts: 3

    qualche tempo fà, in seguito alla segnalazione di presunto uso commerciale, ho segnalato il problema al Supporto Teamviewer. Ho inviato la documentazione richiesta per dimostrare che l'uso del prodotto avveniva per solo USO PERSONALE e tutto si era risolto. Da stamattina viene rilevato nuovamente, erroneamente, un presunto uso commerciale. Come posso risolvere il problema riscontrato?


    Grazie

    Tommaso

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