Unable to add IDs to Block and Allow whitelist on Mac client

RSA_GB · 2021-07-13T11:54:03+00:00

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I'm running 15.19.4 H under macOS 11.4 (Big Sur) on an M1 mac. When I open the Configure... Block and allowlist, I see the usual radio buttons for Deny and Allow, and the Add and Remove buttons. When I click Add the usual dialogue box does not appear. So I'm unable to add IDs/partners.

Seems to be a bug in latest release(s). This did previously work well.

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Justin

Hello @RSA_GB,

Firstly I'd like to know if the error still persist with the latest version of TeamViewer (15.20.6), you can download it here:

https://www.teamviewer.com/en/download/mac-os/

I also have this article regarding the block and allowlist for you here:

https://community.teamviewer.com/English/kb/articles/29739-block-and-allowlist

Next up, I'd like you to check out the permissions TeamViewer has on your Mac. You might want to try out changing them to full disk access to see if it changes anything. See here on how to do it:

https://community.teamviewer.com/English/kb/articles/44699-how-to-control-a-mac

Let me know if that worked for you.

Best,

Justin

RSA_GB

Hi,

I've updated to 15.20.6.H and granted TeamViewer Full Disk access. The problem persists.

When I click on the equivalent Mac screen to this:

The Mac equivalent of this page (that I've previously seen, and that I see on other Macs in my fleet) doesn't display

I've tried to both Deny and Allow access, neither brings up the next dialogue box.

Do you, or does anyone else, have any ideas how to get this to work?