Need to pay but cant access Customer Portal - Support are not really helping

samscales · 2021-07-22T12:39:16+00:00

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samscales

For weeks I have been trying to access the customer portal so I can pay my subscription.

I type in my username, password, enter my two step authentication, this takes me to a page that Request for permission

'TeamViewer Customer Portal is requesting the following permissions:'

If I click Apply permission I am taken back to the login box, and the process goes round and round and round.

I have a job logged - #35779170 but its painful as nobody get back to me in a timely manner.

Thinking I might just find another remote system, as I am using up my time trying to give you my money.

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JeanK

Hello @samscales,

Your ticket is already assigned to one of our representatives.

Our customer support will get back to you as soon as possible.

Ryniec

What a joke. Multiple posts about submitting a ticket issue has been fixed. However, still get directed to the community page and not a place i can submit a ticket

Ying_Q

Hi @Ryniec,

Thank you for posting on TeamViewer Community.

We are sorry for the inconvenience caused.

Please ensure that 1) the TeamViewer account is activated with TeamViewer license before submit the support license and 2) clear the cookies and caches of your internet browser.

If you encounter the same issue again on login to TeamViewer ticket system, kindly let us know.

We thank you for your understanding and support.

Best regards,

Ying