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Force Upgrade?

I have a teamviewer 12 license and I am getting the upgrade to 15 message, and a 5 minute disconnect notice which disconnects me from clients. I thought this forced upgrade was only for versions 8-10?


  • Ying_Q
    Ying_Q Posts: 1,821 Moderator

    Hi @cday2003,

    Thank you for contacting us on TeamViewer Community.

    Can you kindly check the current version of TeamViewer client and ensure that the licensed account has been signed in on the compatible TeamViewer client please.

    To check TeamViewer version, you may click on TeamViewer -> Help -> About TeamViewer -> License.

    Hope you find it helpful.

    Best regards,

    Community Moderator/中文社区管理员
  • cday2003
    cday2003 Posts: 3 ✭✭
    edited August 2021

    Version: 12.0.259192

    Account: Free

    Account License: Premium