Force Upgrade?

cday2003

I have a teamviewer 12 license and I am getting the upgrade to 15 message, and a 5 minute disconnect notice which disconnects me from clients. I thought this forced upgrade was only for versions 8-10?

Ying_Q

Hi @cday2003,

Thank you for contacting us on TeamViewer Community.

Can you kindly check the current version of TeamViewer client and ensure that the licensed account has been signed in on the compatible TeamViewer client please.

To check TeamViewer version, you may click on TeamViewer -> Help -> About TeamViewer -> License.

Hope you find it helpful.

Best regards,

cday2003

Version: 12.0.259192

Account: Free

Account License: Premium