Unable to activate account as not receiving email

TomCareNZ · 2021-09-09T21:23:51+00:00

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I have set a user up in our Management Console. However he is not receiving an activation email.

When he signs in to TeamViewer he gets this message:

However "Resend e-mail' doesn't deliver the mail.

We have Exchange Admin rights and have performed a search for any mails to this user, he is NOT receiving any messages from TeamViewer.

I have tried deleting the users account but he still gets the same issue.

The only thing I can think that may have caused this is that when I originally set up his TeamViewer account his Exchange mailbox wasn't created. It is now created and mails are coming in fine.

Could it be marked as a not valid email address in the TeamViewer back-end?

This is an urgent issue.

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Ying_Q

Hi @TomCareNZ,

Thank you for contacting us on TeamViewer Community and we are sorry for the delayed reponse.

The popup message is a reminder for account verification. When you first set up the account with TeamViewer, the verification email will send out to the account and the user should follow the instructions to click the verification link to complete the steps. Kindly advice the user to check inbox for the verification email please, both inbox and spam folders.

Alternatively, kindly contact TeamViewer Support Team for further assistance please.

Best regards,

TomCareNZ

Hi Ying,

Thanks for the response. As my post stated "he is not receiving an activation email." I've also stated that I have checked the email server and an email is not coming through. My understanding is that an activation email has not been sent.

I have received an activation email OK on the same M365 tenant, so it's not a tenant issue.

I'll contact the Support Team now.

Thanks,

Tom

Ying_Q

Thank you @TomCareNZ! TeamViewer support team will be able to take a closer look into the case.

Thank you again for the understanding and hope the issue will be resolved soon!

Have a nice day!