Even i am registered Teamviewer, but show me always i am using license freedition

mpwieland · 2021-09-12T15:39:51+00:00

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mpwieland

So disappointing that teamviewer

sometimes its show memy vacant computer connections for licensed Teamviewer

than next day show me i am using license free edition!! Even i have an account.

How can i solve that problem?

mike

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Accepted answers

Akiho

Hi @mpwieland,

Thank you for contacting TeamViewer Community.

Please kindly to sign in with your licensed TeamViewer account, so that the software can identified your license.

And also please confirm you are using latest TeamViewer version on both local and remote devices.

Thank you in advance for your understanding.

Best Regards,

Akiho

mpwieland

OK.Thank you

All comments

mpwieland

Our Remote computer users have 1 computer but differents desktops, Each user has its own Desktop (win 7)

But how comes Teamviewer show only 1 user of the REMOTE Computer having the licensed version of teamviewer, and all other using the FREE EDITION, even we have account???

Mike

Akiho

Hi @mpwieland,

Thank you for contacting TeamViewer Community.

Please kindly to sign in with your licensed TeamViewer account, so that the software can identified your license.

And also please confirm you are using latest TeamViewer version on both local and remote devices.

Thank you in advance for your understanding.

Best Regards,

Akiho

mpwieland

OK.Thank you