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one of my colleagues gets a notification to update to 15.21.8 but then gets an error message

An error occured while updating Teamviewer. Please check the log file for more info

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Thank you for contacting TeamViewer Community.

Regarding the update issue, please kindly to check network works properly. And also check this post to confirm compatible of operating system and TeamViewer version.

If the issue still remains, please inform us more details.

How did your colleague try to update TeamViewer version ?
Which TeamViewer version does your colleague currently using?
Which operating system is it?
Reply this message with a screenshot of an error message please.

Thank you in advance for your understanding.

Best Regards,

Akiho

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