Free License - This device has been blocked

V15H44L Posts: 2 Newbie
edited September 2021 in General questions

Hi I am using a free license of TeamViewer on my work mac and my personal iphone. When I attempt to connect onto my personal home devices I get the attached errors.

Please can someone help me! :(


  • Natascha
    Natascha Posts: 1,591 Senior Moderator
    edited September 2021

    Hi @V15H44L

    Thank you for your post 😊

    Please make sure to not mix private and commercial (work-related) connections on one and the same device.

    It is not possible to simply switch the account to have private connections.

    If you have a TeamViewer license at work and had connections established with that probably overdue license, this may trigger that message.

    Please make sure that your license at work get paid and to NOT use your private account on the device with which you establish work-related connections. 👍😊

    Feel free to get back if you have any further questions.

    Wish you a great weekend.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community