fter update to v.15 (based on your requirements) ask me to buy new license could you please solve

Ahmad_852342013

Dear Teamviewer Support Team 

Greeting

Ihave license [removed per Community Guidelines]

for teamviewer 10 , after update to v.15 (based on your requirements) ask me to buy new license 

could you please solve this problem 

also i haved another license registered under [removed per Community Guidelines] give me trial version expired  

So we need your support to solve these problems 

Akiho

Hi @Ahmad_852342013,

Thank you for contacting TeamViewer Community.

If you purchased TeamViewer version11 specifically, our software can identify your license when you are using TeamViewer version 11. In this case, please use TeamViewer version 11. You can downdate it from here.

Please note that connection can establish between equivalent TeamViewer version or from newer TeamViewer version to older TeamViewer version, but not other way around.

Thank you in advance for your understanding.

Best Regards,

Akiho