we have a licence. We upgraded to Version 15 but keep getting time out .

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Thank you for contacting TeamViewer Community.

Please kindly to access the knowledge article - How to activate your license

If your TeamViewer account is already activated with version15 subscription license, please sign in with your licensed TeamViewer account.

And also could you check both local and remote devices have unattended to the latest version please.

Hope this would be helpful.

Best Regards,

Akiho

TeamViewer Rise: The event for IT experts
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…