Can't download my invoice

diego_archdesign · 2021-10-01T07:12:57+00:00

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Hello,

I can't access the portal to download my invoices : it says please activate your portal using the link sent by email, but i have not received any link.

Thanks for your help !

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Akiho

Hi diego_archdesign,

Thank you for contacting TeamViewer Community.

The email along with activation link may go to spam holder, therefore please kindly to check email inbox.

If you cannot find the activation link, please sign in your licensed TeamViewer account and submit a support ticket.

Regarding support ticket, feel free to check the knowledge article - How to submit a ticket - TeamViewer Support.

Thank you in advance for your understanding.

Best Regards,

diego_archdesign

Hello,

I cannot submit a ticket directly to TeamViewer, it tells me that this blog is the best place for it.

Best regards,

Akiho

Hi diego_archdesign、

Thank you for your response.

In order to submit a support ticket, you need an activated license.

Could you inform me about your invoice number or order number via Private Message please? So that we may confirm your license.

If you are urgent, you can contact Customer Support Team directly. Please note that phone support also requires your order number or invoice number.

Best Regards,

Akiho