Hi @Vynguyen241293,
Very sorry about this first bad experience you had!
There must have been a mailing issue when you purchased.
I am sure our sales team can solve this issue right away!
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…