Quick Support TeamViewer.exe deleted

davidAtCBA

Hi,

We use the TeamViewer Quick Support module to connect to our customers.

We have noticed that after some time (one or two days), the TeamViewer.exe file is removed from Windows10 computers. We're having the problem on several computers and can reproduce it on a Windows 10 Pro where only the standard Windows security in running. No virus or thread has been detected. Any idea why this .exe is being removed and how to fix it ?

File removed : C:\Users\xxx\AppData\Local\TeamViewer\CustomConfigs\67g9zmg\TeamViewer.exe

Thanks for yor help

JeanK

Hello @davidAtCBA,

Thank you for asking this.

TeamViewer QuickSupport is not a program that you can install.

As it has no service running in the background, it is only an executable that you can launch by double-clicking on it.

I see that the QuickSupport has been removed from the AppData file. Maybe you have a security feature running on your computer that clears the AppData file regularly.

I recommend using the SOS button - an icon will appear on your desktop and users will be able to use that icon to launch the QuickSupport.

More info here:

https://community.teamviewer.com/English/kb/articles/3962-quicksupport-and-sos-button

I hope this could help. 😊

If not, do not hesitate to ask your questions here. 👇