Hi team. I would like to know if customer bought their license is it automatically activated or do

calvinby · 2021-10-13T09:32:29+00:00

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Hi team. I would like to know if customer bought their license is it automatically activated or do they need to do activation themselves?

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Esther

Hi @calvinby

The license needs to be activated manually after the purchase - so it does not happen automatically. For the activation, we are sending an activation email to the purchaser shortly after the check out process.

The activation process depends a bit on the license you bought, but this article here is a perfect starting point and is also linking to other articles that describe the process for different kinds of licenses (e.g. Remote Access or Business):

How to activate your license - TeamViewer Support

Have a lovely day,

Esther

calvinby

Hi Esther,

In this case, customer purchased the license from us. I would like to know which email did Teamviewer send the license to?

Thanks,

Calvin.

Esther

Hi Calvin,

Ok - so you are a reseller and bought the license initially from us?

Theoretically speaking: In this case, we sent the email to the address the purchaser gave us during the purchase. Does that help you a bit defining who to contact in your organization?

Thanks, Esther

calvinby

Hi Esther,

If i shared with you the contract/enrollment number, would you be able to find out which email the license was sent to?

Thanks,

Calvin.

Esther

Hi Calvin,

I personally most likely not, but I have some smart colleagues I can approach for assistance.

Please share this information only in a direct message to me - not here in public due to Data protection. We can continue this conversation in a Private Message now.

Thanks, Esther