I have purchased a license but I'm still on the Free Version

434646954 · 2021-11-10T00:42:02+00:00

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Back in June this year we purchased the business version, but it still shows up as Free, and admin who set it up no longer works here and we are unable to find the email with the activation link?

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Ying_Q

Hi @434646954,

Thank you for reaching out on TeamViewer Community!

Would you mind sharing some additional information like the invoice number, contact details via Direct Message please? We will run a search within the system and assist you further if possible.

Best regards,

Ying

434646954

how do I message directly

434646954

I tried to raise a ticket but it wont let me

Ying_Q

Hi @434646954,

Sorry for the hassle.

I have raised the support ticket and internally forwarded the case to TeamViewer support team. The support representative will surely contact you as soon as possible for the solution.

Once again, we are sorry for the inconvenience caused and Thank you for the patience and kind understanding!

Warm regards,

Ying_Q