Team Viewer removing key features & providing no solutions

MikeHarmon

It appears we can no longer sort devices by "status" of offline/online in the management console. I have various devices that have been turned off, or removed from site due to covid restrictions. It is entirely unacceptable that there is no option to sort by online status anymore. Using a script to remove offline devices, will esentially remove devices that I do not want removed, they're just temporarily offline for restriction purposes.

What is up with Teamviewers lack of support lately??? This is a basic feature that should be accessable at least via the management console like it has been in the past, or we should have a solution to sort these devices by online status.

JoshP

Hello @MikeHarmon

Thanks for your post.

Please know that the TeamViewer community is a user-driven community - this means many resolutions or answers come directly from our user-base. While we cannot guarantee every post will be responded to by a TeamViewer support representative, we do actively monitor and respond in the community when possible.

For immediate licensed support, we recommend reaching out directly to the support team, either by phone or by submitting a ticket

That being said, I was unable to replicate any issue with the sorting of devices based on status. I was able to organize devices in groups based on online/offline status:

Please clear your cache and cookies if you are unable to organize devices based on status.

Hope this helps! 🍀 Let us know if you encounter a specific error or other issue when you do attempt to sort by status.