New Teamviewer ID each time after pc restart

Mybility · 2021-12-06T12:24:51+00:00

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Mybility

My pc is getting a new TVID each time the pc restarts.

It's also seems to forget my login.

This happened after upgrade to windows 11. Tried reinstalling but that did not help.

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Mybility

In the end my wired network adapter was somehow generating a new MAC address on reboot. (shutdown and start it did not)

After setting a static MAC address (Network Adapter Settings->Configure->Networkaddress) everything was working ok again.

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Mybility

In the end my wired network adapter was somehow generating a new MAC address on reboot. (shutdown and start it did not)

After setting a static MAC address (Network Adapter Settings->Configure->Networkaddress) everything was working ok again.

Esther

Hi @Mybility

Thanks for reaching out and welcome to our Community 🙌

Based on what you wrote, I think our 2nd Level Support will need to step in to help you. I guess there is no setting that we can recommend to enable/disable that will resolve the case.

For contacting them, please submit a ticket here: http://support.teamviewer.com/

I´d love to ask you to update this thread again once the issue is resolved. With this, I hope that others who might be facing a similar issue in the future will get the needed information right away.

Thanks in advance,

Esther

Hi again,

Thanks for sharing this!

Happy to hear, it is working again and you found the root cause! And I am sure, your reply will help a decent number of people going forward!

Thanks again,

Esther