unable to connect

kerryrawson_1366
kerryrawson_1366 Posts: 2
in General questions

unable to connect

Answers

  • kerryrawson_1366
    kerryrawson_1366 Posts: 2

    I'm being told to subscribe. I already have a subscription

  • Akiho
    Akiho Posts: 1,389 Moderator ☑

    Hi @kerryrawson_1366 !

    Thank you for your time to post in the Community😊

    I'm here to assist you!

    To begin with, I'd like to confirm more details to get a better understanding of where you are stuck.

    • Since you mentioned having a subscription, have you already activated the license with your TeamViewer account?
    • If you are using the licensed TeamViewer account and facing a connection error, could you reply to this message with a screenshot of the error message, please?

    If you haven't done the activation, kindly tell us the license type you have! So that we may guide you better✨

    Alternatively, you can check our knowledge article via the top menu "Knowledge hub" --> "How to activate your license"

    Please follow the procedure which is specifically related to your license type.

    image.png


    Thank you in advance for your understanding and patience.

    Looking forward to hearing from you soon🍀

    Best regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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