M1Max to Remote Computers
Answers
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Same for us, and same issue with the mouse. Also when its connected via Dongle.
Also it has nothing to do when you have an external screen connected. That's what teamviewer told us in ticket.
Also older versions do not work.
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Yeah, its both on the macbook internal display and external displays connected to the macbook (display port and hdmi).
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Any update on a time frame for this being addressed?
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You really need to put some pressure on development! It is a non workable solution on both Macbook itself and with a mouse or external Screen.
We use teamviewer for a reason and need it to function 100%
It limits us in the work we need to do, so where can we send the invoice to for the lost time that we have with this issue?
Its 1. Frustrating 2. Scary for the client 3. you can really mess things up 4. Unresponsive or mis clicks / drags take time!
It does not happen once a day! Every Session! multiple times!!!
REALLY UNHAPPY how this is being handled!
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Hello everybody,
I wanted to give you an update on this issue.
Our dev team is still investigating with high priority the root cause of this issue.
We will update you guys here as soon as we know more.
Stay tuned... and thank you for your patience, trust and understanding. 🙏
Community Manager
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No Test versions what so ever? We NEED A SOLUTION! Its not workable.
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Any update on a time frame for this being addressed?
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No No, but raising prices and slow support and not making the product better, that's where they are good at.
Fixing problems not so much... Money is more important than happy customers.
Looking at **Third Party Product** or **Third Party Product** at the moment
And Teamviewer Shame on you for the removal of words see here;
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Works equally bad for me on both touchpad and bluetooth mouse
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Team answer.
An update of TeamViewer is scheduled in January ( v 15.26) which should help with this.
but it is not exactly 😅
Final answer after weeks of correspondence and sending logs.
________________
Thank you for your reply.
Some of our users have also reported that changing this setting in the options on the remote side helped.
I´m sorry that you´re impacted by this issue.
Our developers are still looking for a solution and I will inform you as soon as it is found.
Thank you in advance for your patience.
Premium +2 channel
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I got this new version 15.26 but still the same problem!
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Well, that's not a good sign considering how long it took to get that version out the door.
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When we check for updates, we don't see the new version...
But indeed, it takes to much time for Teamviewer to provide a proper fix!
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Mine will only update to 15.25.5 and now reports it's up-to-date. Still having the same problem though.
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Same here, Teamviewer really needs to get there focus on this 100%
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I got an update tonight again.
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I wonder if these versions are area specific. I’m in the UK.
and did that update fix it???????
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I'm at 15.25.5 too and can't update. I have the same annoying issue where mz mouse clicks random and does wird stuff. My workaround is to use TV in a VM running Win 11 arm... Works for me
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The reason why i am on .26 release because i enabled the beta channel release under Advanced options.
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Today I found solutions for myself. I just installed the latest version from release 14 and it works well.
Premium +2 channel
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I tried this but some of our clients are updated to the newer version and will not allow connection.
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And the saga continues still no working solution from TeamViewer
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Have now installed the latest beta and can confirm it makes no difference (not surprised thought as any release with a fix would be documented here I’d hope).
Can confirm that running Windows 11 in parallels is a work around though, if you’re lucky enough to have the option.
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Hello all,
We cannot confirm that v15.26.4 includes a fix for this issue.
Our development team is still working with high priority in order to figure what the root cause could be.
I am sorry for not bringing good news today and thank you for your trust and patience.
I will update you guys in this thread as soon as we have more information about the issue.
All the best,
JeanK
Community Manager
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@kavaa I do understand your frustration. We truely apologize for the extra work you have to put in.
Please discuss all licensing/invoicing topics directly with our customer support.
You can reach out to us here:
➜ Contact TeamViewer Support
Community Manager
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MacBook Pro M1 Max ......downloaded 15.26.4...still same problem.
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