Corporate license activation problem

Jozsef_Balogh · 2021-12-13T07:13:41+00:00

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Dear Community!

I'll try this oppurtunity as a last chance before I permanently terminate all future Teamviewer purchase. I'm trying to solve this issue for 2 weeks without success...

We have purchased a corporate license thorugh a reseller. We haven't received a license activation email, just a PDF file with the PAC license file, which is not possible to activate online.

After 2 days of searching information I was able to create a support ticket and we have received an email from support with the activation link. When I clicked the link nothing happened, just redirected to the 'Free' user account. When I clicked again, got an error message 'license already activated'.

I'm trying to create a new ticket to solve my problem, but I'm continuously redirected here. So as a last chance I'd like to ask the community's help, who we can start to use our corporate license we have paid for?

Thank you very much any answer in advance!

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Natascha

Hi @Jozsef_Balogh

Thank you very much for your post and welcome to the Community 😊

Wow - it seems like there has been a lot of confusion over the last two weeks. First of all I want to apologize for the trouble you faced when trying to activate your license. I am happy that you finally reached out to us to get your license working 🙏

Secondly, I would need further information in order to assist properly. Would you mind to share your PAC key and/or the ticket number with me in a private message?

📌 Please note, that you have also the opportunity to give our support team a call. They are happy to assist to set everything up as needed. 📞 If you decide to call them, please also prepare your invoice/order number.

I am looking forward to your message and kindly ask you to let me know if you decide to call our support team 👍

Have a great start into the new week.

All the best,

Natascha 🙋‍♀️

Jozsef_Balogh

Dear Natasha!

Thank you very much for your promising answer!

I've already sent the license confirmation document to the support, but of course I am willing to share it with you, please give me a short time! For me calling service is less easy due to lots of meetings I have.

Will send you the details soon!

Thank you very much!

Sincerely,

Jozsef Balogh

Jozsef_Balogh

Dear Natasha!

Thank you very much for your great support to solve this problem very quickly and efficiently! I am totally happy with this way of handling customer problems! :-)

Thank you very much also for your kind wishes, Merry Christmas and Happy New Year to you too in advance!

Sincerely,

Jozsef Balogh

Natascha

Thank you Jozsef for your fast answer 🙏

Please send me the message whenever it is possible for you.

Have a great day and see you soon! 😊

Natascha 🙋‍♀️

Natascha

Hi @Jozsef_Balogh

Thank you very much for the nice conversation via private message 😊

I am more than happy that we could solve all the issues you had and that you could finally activate your license on the desired account 🥳

Jozsef, I wish you a Merry Christmas and all the best for 2022 🍀 Please come back to us whenever there arise any questions. We are always here to help 😊

Stay healthy and see you soon!

Best,

Natascha 🙋‍♀️