change id after pc clone

User4563212 · 2022-01-03T14:09:55+00:00

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Hello,

how can I change the ID after cloning an existing PC. It has completely different hardware but uses the same ID. Now I have two PCs with the same ID and only one can be controlled like that.

Thanks

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AlenaC

Hi @usuckmore

thanks for your post. Welcome to our community 😊

To know how to use TeamViewer on cloned systems, we have created this article:

How do I use TeamViewer on cloned systems?

Does this article help you to solve your question?

Best, Alena

Esther

Hi there,

Thanks for reaching out and Happy New Year!

In case you are talking about Windows PCs, I think, you need to contact the TeamViewer Support via ticket to get it sorted. They are happy to help you get unique IDs.

For more information, we have this trouble-shooting article in the Knowledge Hub:

https://community.teamviewer.com/English/kb/articles/4211-how-do-i-use-teamviewer-on-cloned-systems

Thanks and best, Esther

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