Payment Problem

makotoueda · 2022-01-03T16:09:55+00:00

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Customer #: [removed per Community Guidelines]

I received unknow charge from you on December 9, 2021.

I already paid my subscription on August 29, 2021. (Subscription for 8/29/2021 – 8/29/2022 / Order# / Invoice#: [removed per Community Guidelines])

But you charged [removed per Community Guidelines] on December 9 from my personal PayPal account.

This is not my order and subscription charge.

Please refund this amount immediately.

Thank you.

Makoto Ueda

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Akiho

Hi @makotoueda,

Thank you for contacting us!!

Regarding the payment, we are unable to solve the issue in the Community.

Could you contact our customer support team directly to get further assistance, please?

Thank you for your understanding and patience.

Best regards,

Akiho

P.S. We do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.