Cancel Subscription for Company


Hello - I have been actively trying to cancel our business account for IDEO but when I click to submit a ticket, it just brings me to this community page.

Can someone please guide me in the right direction so I can get this resolved. Thank you.



  • Akiho
    Akiho Posts: 1,267 Moderator

    Hi @Ashley_27,

    Thank you for your post😊

    We are sorry to hear that you are unable to raise a support ticket.

    In order to submit the support ticket, it requires using the licensed Teamviewer account.

    Could you check you are logged in with the licensed TeamViewer account when attempting to access the support portal, please?

    Alternatively, phone support is also available for licensed users.

    Therefore, please feel free to contact our customer support team directly via phone call.

    Make a call *phone support requires confirming your invoice number or order number, please prepare the information beforehand.

    Hope this would be helpful🍀

    Please let us know if you need any further assistance.

    Best regards,


    Japanese Community Moderator / コミュニティモデレーター