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Trusted Device mails are not sent!!

INSIGHT_CO
INSIGHT_CO Posts: 2 ✭✭
edited January 2022 in General Questions

Hi.

When i trying to login with my device, usually there comes message.. but, whenever i can't receive the e-mail.


My ID is **Please do not post personal information**

Please check this account and let me know why such a problem was happened.

also, please give me a message as soon as possible.


Thank you.


best regards.

Insight.Co. from Republic of Korea.

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Answers

  • Natascha
    Natascha Posts: 1,591 Senior Moderator

    Hi @INSIGHT_CO

    Thank you for your post and welcome to the TeamViewer Community 😊

    Due to privacy reasons, I removed your email address in order to protect your personal data.

    My colleagues whitelisted your mentioned email address. Would you mind to double check if you receive the emails now?

    If not, please check if TeamViewer is a trusted sender for your mail server and whitelist teamviewer.com if necessary.

    Thank you very much in advance for double checking and have a great day. 🍀

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • INSIGHT_CO
    INSIGHT_CO Posts: 2 ✭✭

    Hi, Natascha.

    i was checked it. and i received the emails.

    Thank you for your quick handling!


    Have a good day!

    Thank you again.