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How can I connect when I cannot change the password to allow remote control?

On the Remote Control page, my computer's TeamViewer ID shows and there is a dash "-" in the password space. I cannot change the pw with the random pw function or by typing.



  • Ying_Q
    Ying_Q Posts: 1,622 Moderator

    Hi @brianjonesengineer,

    Thank you for contacting us on TeamViewer Community!

    Can you kindly check on TeamViewer Client about Password settings please?

    The path is TeamViewer -> Gear Wheel ⚙ on the top right corner -> Security -> Random Password - Password Strength -> change it to the suitable strength option.

    Hope it would solve the mystery on your side!

    Best regards,


    Community Moderator/中文社区管理员