How can I connect when I cannot change the password to allow remote control?

brianjonesengineer · 2022-01-19T21:33:38+00:00

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On the Remote Control page, my computer's TeamViewer ID shows and there is a dash "-" in the password space. I cannot change the pw with the random pw function or by typing.

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Ying_Q

Hi @brianjonesengineer,

Thank you for contacting us on TeamViewer Community!

Can you kindly check on TeamViewer Client about Password settings please?

The path is TeamViewer -> Gear Wheel ⚙ on the top right corner -> Security -> Random Password - Password Strength -> change it to the suitable strength option.

Hope it would solve the mystery on your side!

Best regards,

Ying_Q

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