Teamviewer VPN - Is free version slower than paid?

bitzio · 2022-01-28T16:38:55+00:00

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I have tried using the free version of the Teamviewer VPN for remote connectivity to a local network but the connection is painfully slow. Would upgrading to the paid version increase the speed? I did a speedtest at both devices on each end and the speed was around 50-60 Mbps so I don't think it could have been the connection.

Is the free version throttled?

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Billy_Covington

Thank you!

JeanK

Hello @bitzio,

Thank you for posting here! 🌻

Despite what people could think, there is no speed difference between a paid and the free version.

You could try to Optimize speed when you are connecting to this specific device.

You will be able to set it up during your remote control session in your dashboard under Actions → Quality:

If this does not work, you could also try to Disable hardware acceleration.

You can do this in your local PC, in your TeamViewer settings under Extras → Options → Advanced → More:

💡Hint: If the Disable hardware acceleration tip didn't work, please untick it again.

Let me know if this could help you!

All the best,

JeanK

Billy_Covington

Would a 20mbps up/down connection be sufficiently reliable for using TeamViewer in a mission-critical role for a constant usage of around 5-10 hours? We have Tensor Basic, but I want to be sure that 20mbps up/down will suffice, or if we need to upgrade the connection.

JeanK

Hello @Billy_Covington,

I can confirm that 20mbps up/down is largely sufficient for a good remote control experience.

/JeanK