Poor audio quality after updating to latest teamviewer version 15.26.4

Sven12341234

Hello everyone,

I am a blind computer user who uses a screenreader to work on my computers. Yesterday I updated to teamviewer v15.26.4 and I noticed that the audio quality during a teamviewer session has become very bad. Before, the audio I received from the remote computer was good enough to listen to music, have my screenreader reading the text in good quality voices etc.

After updating the audio quality is similar to the quality of a old phone call, let's say 8000 hz instead of 44100 hz.

also, the sound is mono instead of stereo.

I hope this is a bug and that it can be fixed in a future update. Otherwise, I hope somebody can give me the golden tip to fix this issue.

Thank you in advance,

Sven

Natascha

Hi again @Sven12341234 😉

Thank you also for reporting this issue.

As promised, I will forward this internally to the responsible colleagues.

I will get back to you as soon as I have further information 👍

Thanks for your patience and see you soon!

Best,

Natascha 🙋‍♀️

Sven12341234

Natascha

Hi @Sven12341234

As promised - I want to update you on the above mentioned topic:

Our colleagues are already aware of that and working currently on a fix.

At this stage I can not promise that this fix will be implemented in the next update.

Therefore, I kindly thank you for your patience in this case.

I hope you have a great day and please stay safe 🍀

All the best,

Natascha 🙋‍♀️

will408

Is there any update to this? I have the exact same issue since an update. It's almost unworkable...

.Carol.fg.

Hello @will408,

Welcome to the TeamViewer Community! 😊

Please try updating TeamViewer to the newest version using the insider builds.

I hope this can help you! 🍀🙌

Please share the results with us.

Best,

Carol