teamviewer.com link icon
or
Ask The Community

Paid for a Remote Access License but no Activation Email

Hello,

I've purchased a Remote Access License (paid via Paypal) about 15 hours ago, but I've only received a confirmation email from Paypal confirming my payment but no invoice whatsoever from Teamviewer. My Paypal account record shows that such transaction is still pending processing by Teamviewer.

May I ask how long will the process take after payment? I can't get a ticket coz I'm now on free licence. I need it for work asap. Thanks.

Answers

  • Ying_Q
    Ying_Q Posts: 1,770 Moderator

    Hi @Iambread,

    We are here to help!

    Can you kindly share the order information and contact details via PM please?

    We will help to investigate the case for you!

    Hope to hear from you!

    Best regards,

    Ying_Q

    Community Moderator/中文社区管理员