Private License but Teamviewer now thinks I am commercial

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uniacidz
uniacidz Posts: 3 ✭✭
edited February 2022 in General questions

Hi


Have had a private license for a long time now to help out family.

Today got a message saying I am a commcerical user and must subscirbe

Tried to reactivate from this page below

https://www.teamviewer.com/en/reset-management/

Says its Granting access and then fails with a 504 Gateway Timeout

Tried Chrome and Microsoft Edge desktop browsers.

Frustrating when your 78year old mother 400kms away needs help lolol

Jase

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  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
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    Hi @uniacidz,

    We are sorry to hear that happened to you.

    Can you kindly try to clear the caches on your internet explorers and then try again to login on TeamViewer Management Console please!

    Hope it would be helpful!

    Warm regards,

    Ying_Q

    Community Moderator/中文社区管理员
  • uniacidz
    uniacidz Posts: 3 ✭✭
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    I have tried Internet Explorer, Microsoft Bing and also Google Chrome

    All with clear caches and no success

    504 Gateway error is as per below

    What is a 504 Gateway Timeout Error? A 504 Gateway Timeout Error means your web server didn't receive a timely response from another server upstream when it attempted to load one of your web pages. Put simply, your web servers aren't communicating with each other fast enough.12 Aug 2021

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