This user does not accept incoming connections

Jmaech22
Jmaech22 Posts: 1
in General questions
Screenshot_20220223-130324_TeamViewer.jpg


Answers

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍
    edited February 2022

    Hello @Jmaech22,

    I seems that a security parameter is preventing you to connect to this device.

    I suspect the fact that an allowlist/blocklist has been set on the device you want to connect to.

    You might need to check in the Security options if that is the case.

    image.png

    Please find all relevant information about Allow- and blocklists in our article here:

    https://community.teamviewer.com/English/kb/articles/29739-block-and-allowlist

    Let me know if this has helped you.

    All the best,

    /JeanK

    Community Manager

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    @Jmaech22 Could you solve your issue thank to the provided documenation?

    /JeanK

    Community Manager

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