I am told by teamviewer a tensor license must be purchased in order to assign licenses. This needs to change. Even companies like Foxit and Adobe allow an admin to administer licenses without charging them for another license.
I recommend asking your trusted account manager. Maybe there is something they can do for your use case.
Hello @HeidiBorzillo,
Thank you for posting here!
I can confirm that TeamViewer does not ask to purchase additional licenses for allowing an admin to administer licenses.
Could you share with us the message you are getting? I am quite confused now...
Thank you in advance for clarifying!
All the best,
/JeanK
If you have Teamviewer Tensor licenses, there is no choice to add an administer for licenses unless it is on a license purchased.
I am really sorry - but I still do not understand your question or issue.
Could you please elaborate a little more on what you are trying to achieve?
I am sure I can help you here, but I am struggling to understand you correctly...
Thank you in advance!
If the only Teamviewer licenses you have are Tensor, you can't have an admin account that is not licensed. That means you must purchase a license for an admin. When we moved from Teamviewer regular licenses to Tensor this was the case. It is expensive to have to purchase a license just for admin use and should not be required. They need to add the ability to have a free admin license.
Thank you - I was missing the part that the admin was not part of your license.
Indeed, for security issues, you can only invite external users to your company profile, if you want them to be members of your company profile.
You can check how to do it here:
This user will take an "agent" spot of your Tensor license.
I hope this could clarify.
I don't want an external user to be an admin. I just don't want to take up a Tensor license for an admin to assign licenses. I had to purchase and assign a license to myself to administer the licenses to others. Teamviewer tells me that is the only way. I am asking to change that.
I see. Yes, you are right. Only an already assigned licensed user (that has the admin role) can re-assign licenses.
There is no possibility to have an admin that won't take up a license.
I guess my question is Why..... Every other software company I work with allows this. Teamviewer should not be expect its customers to purchase an expensive license just to administer the licenses.
Thats so bad... And only one example of really strange implementations... Its endless..
