i cannot close 2 connections, they are grayed out and stopping me from connecting myself

Sobersis_01 · 2022-03-15T13:34:38+00:00

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I have 2 teamviewer icons on the base bar , one is the team viewer signin icon and the other is a black / orangy colour showing 2 connections with x' and i cannot get them to close so i can reconnect.

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JoshP

Hello @Sobersis_01

Thank you for your post, and welcome to the TeamViewer community!

That sounds a bit unique - could you please provide us a screenshot of the icons?

I am sure that with some further investigation we can figure it out.

If this is a Windows device, you can also try to restart the TeamViewer service via services.msc:

(If Mac, you can try to Force Quit TeamViewer instead)

Thanks in advance for any additional info you can provide! I look forward to your reply 😄

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