My paid account says it's a free, non-commercial version when I log in
I have paid for a subscription. When I log in to the teamviewer.com site, it says I owe $340
I"ve had it with Teamviewer and want my subscription converted to a perpetual version (12), since I've been a longtime customer.
I have uploaded proof of payment.
When can I get some support? Teamviewer support is absolutely the worst I have ever experienced ! worse than trying to talk with someone who can't speak my language..
Hello @AlanFeves
Thank you for the clarification.
We are unable to assist in licensing or invoicing issues in the TeamViewer Community, for security and privacy purposes.
Regarding the 'Free' status on your account, as previously mentioned please repeat the license activation process to ensure the license is activated on your account.
Should the issue persist, please reach out to our support teams over the phone directly so they may assist.
You can find local numbers here:
Thanks in advance!
Thank you for your post, and welcome to the TeamViewer community!
In order to license your account, you would have needed to click the blue link in the activation email - this would have arrived shortly after the invoice.
Could you please confirm you took these steps? If so, please also attempt them once more - and let us know any errors or messages that appear.
