Adding a new user

Dear Sir,

I am trying to create a new user account under our license, it inform me that the user is exist and can't be added.

I've contacted our colleague and informed me that he did not register his email address with Team Viewer

would you please clarify what is the reason and help me in granting access to my user

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Answers

  • JeanK
    JeanK Posts: 6,960 Community Manager 🌍

    Hello @Rachid_Abdallah1,

    It seems that the user has a TeamViewer account but is not part of your company profile.

    Therefore, you need to add him to your User Management tab.

    You can follow the instructions here:

    📄 Add users to your company profile

    Let me know if this could help.

    /JeanK

    Community Manager

  • Rachid_Abdallah1
    Rachid_Abdallah1 Posts: 4 ✭✭

    Dear JeanK

    unfortunately, this step did not successful,

    I've sent an invitation to the user, and we tried changing his password but he didn't receive any email.

    no email was received


    best regards,

  • Rachid_Abdallah1
    Rachid_Abdallah1 Posts: 4 ✭✭
    edited May 2022
  • JeanK
    JeanK Posts: 6,960 Community Manager 🌍

    Hi @Rachid_Abdallah1,

    The core problem is that you don't receive any e-mail after trying to reset the password of the user's account.

    I recommend opening a ticket and asking our customer support to fix this for you:

    📩 Open a ticket

    Community Manager

  • Rachid_Abdallah1
    Rachid_Abdallah1 Posts: 4 ✭✭

    This issue has been resolved,

    many thanks

  • System
    System Posts: 388 ✭✭
    This discussion was created from comments split from: Accepted Answer.
  • JeanK
    JeanK Posts: 6,960 Community Manager 🌍

    Thank you for your update.

    @Rachid_Abdallah1 I am just curious now - could you tell us what the issue was?

    Community Manager