I can't connect to a remote computer

evachiega · 2022-06-02T18:12:57+00:00

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When I click on the computer to which I want to connect, the message "initializing display parameters" appears and after a few seconds it closes. Does not access the remote computer. On the remote computer a window appears saying "Verification of your teamviewer version failed, Teamviewer will quit for security reason, please reintall teamviewer."
I've reinstalled the teamviewer host twice, but to no avail.  The remote computer has windows 7 profsessional . This problem started on 06/01/2022, before this date I was always able to connect normally.Thank you.

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JeanK

Hello @evachiega,

Welcome to the TeamViewer Community!

Windows 7 Professional is compatible with our latest version: Supported operating systems

I would recommend a full installation by clearing the registry and then reinstalling the Host.

You can follow the step-by-step guide here:

📄 Uninstall TeamViewer on Windows

Let me know if it worked!

/JeanK

evachiega

[HKEY_CURRENT_USER\SOFTWARE\Teamviewer] is not present.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TeamViewer] is not present.

I unisntall the product removing settings, but the problem cotinue.

The windows system is windows 7 professional.

The key that exist is "HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer" with "Predeterminado REG_SZ (valor no establecido.)

Thanks.

JeanK

Did you install the 32bit or the 64bit version?

I recommend testing both versions and checking if one of them is working for your device:

TeamViewer Windows Download

/JeanK