Computer no longer accepting password.

SME139

I was hoping someone could help as support seems to be going in circles. I have a computer I have assigned to my account that has connected by my signin for over a year. The computer is in a remote location making it very difficult and costly to access. Yesterday the computer stopped accepting my password to access it. The teamviewer software still shows it as connected to my network but all attempts say the password is invalid. I tried contacting technical support but they keep asking me to sign into the computer to verify it is signed in. Obviously if I could access it I wouldn't be asking them how I could regain access.

JenW

Hello @SME139,

Welcome to our Community! 🎉

If your usual password is now invalid, it is likely that a change happened in the TeamViewer options on the remote device.

The only possibility to connect again to this device would be to use the random password showing up under the ID and register once more your personal password.

💡 The best way would be to assign the remote device directly to your user account and activate Easy Access. Then, no password would be needed anymore.

📌 If you are allowed and in order to be sure that no one could modify the TeamViewer options of the remote devices, you can also set up a password to access the options.

I hope this answer could help you regain access to your computer. Otherwise, feel free to come back to me anytime,

Best,

Jennifer