teamviewer 12 can not activate my license

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hiprays
hiprays Posts: 1
edited May 2023 in General questions

had to reinstall teamviewer 12 and my license says token expired.

How do I get this handled? Tried calling 800# but the voice menu just kept sending me around and around.

Purchased 10-Nov 2016.

Answers

  • JoshP
    JoshP Posts: 894 Community Manager 🌍
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    Hello @hiprays

    Thank you for your post, and welcome to the TeamViewer community!

    First, I checked the phone lines and confirmed there should be no issues reaching support within business hours. Please ensure you are using the correct numbers as listed here:

    https://www.teamviewer.com/support

    If the issue persists, please let me know so we may investigate it further.

    Now then, regarding the issue - I think we can solve this one, but we may need just a little more information.

    First, a question - Does this alert appear when opening TeamViewer, attempting to activate the license, or at a different time? If during license activation, please let us know if you are attempting to manually activate the license or via a license link

    Second, a request - could you please provide a screenshot of the error?

    Thanks in advance! I look forward to solving this together.

    Josh P.

    Senior Community Moderator

    ---

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