Customer Portal activation

Opto_Will · 2022-07-06T07:29:24+00:00

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I have followed the instructions to setup the Customer Portal against my company's paid account. I entered in the last Invoice Number as requested and it then shot of an email to the old general manager of the company.

As the general manager is no longer in that role that email address is stale.

I am the admin with access to the Management console. Where do I change it in the concole so that all requests like that go through to me?

I assume I can then re-request Portal activation and follow whatever instructions get emailed to me......

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Ying_Q

Hello @Opto_Will,

Thank you for contacting us in TeamViewer Community for assistance!

To update the current contact information, TeamViewer Support Team📩 would be able to assist with the information. Afterwards, a new Customer Portal activation link can be sent to the new contact again.

If you would like to know more features about the Customer Portal, feel free to check out this community article🧾.

Let me know if the information above will be helpful to you!

Best,

Ying_Q

Opto_Will

Thank you Ying_Q.

I contated the Support Team and they sorted it out for me.

Ying_Q

Hello @Opto_Will,

Thank you for the quick update! 🤩

I am pleased that the support team can help out!

Enjoy the rest of the week and feel free to contact us if we may help you with anything about TeamViewer! 🙌

Best,

Ying/TeamViewer

mcwasted

How can i activate the customer portal, when i try to activate the portal, it ask for a invoice number, it then says that the contract is already activated and cannot be activated