Any help is appreciated. I had a paid account at one job and in the time I needed to switch jobs I missed a payment and my account is blocked. To pay I need to know the invoice # and I don't.
Thanks,
Jacob
In this case, I would recommend using the chat.
You just need to go to https://www.teamviewer.com/ and use the chat feature at the right bottom corner of the page.
Our team will be happy to help.
/JeanK
Thank you JeanK.
Hello @s1000bus,
Welcome to the TeamViewer Community!
If you had activated the Customer Portal, you can retrieve your invoice from there. You'll find all the information about the Customer Portal here.
If not, you can call our customer support to get help: ☎ Contact by phone
Hope this could help.
JeanK
Thanks but even though I'm working in a corporate environment and using a paid Teamviewer it said that phone support was not available. I've included the block message and would pay if I just had an invoice number.
In this case, you can open a support ticket and request the invoice number.
You can open a support ticket via this link: 📩 Open a support ticket
Let me know if you could manage to open the ticket.
JeanK,
That link leads to:
https://community.teamviewer.com/English/discussion/5274/teamviewer-s-new-and-improved-support-structure/p1
