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How to reactivate an E-Mail address previously used and now blocked

I have used Teamviewer a couple of years ago.

I tried to use the old E-Mail address and the old password to LogIn,

but this values are not recognized. No connection / Login not possible. Account not recognized.

If I want to use this E-Mail address for a new registration I get the message, that this

address is used by a different account and therefore not available.

What to do to release this blocked E-Mail Address for reuse.

Wolfgang alias HannibalStgt



  • JoshP
    JoshP Posts: 826 Senior Moderator

    Hello @HannibalStgt

    Thank you for your post, and welcome to the TeamViewer community!

    In order to discover our resolution, I think we will need a bit more information.

    To protect your personal information, please PM me the email address associated with the account.

    I will then have our support teams take a quick look, and will return to this post so we can discuss how to resolve the issue.

    Thanks in advance!

    Josh P.
    Senior Community Moderator


    Did my response answer your question? Help out others and select it as the Accepted Answer