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How to reactivate an E-Mail address previously used and now blocked

I have used Teamviewer a couple of years ago.

I tried to use the old E-Mail address and the old password to LogIn,

but this values are not recognized. No connection / Login not possible. Account not recognized.

If I want to use this E-Mail address for a new registration I get the message, that this

address is used by a different account and therefore not available.

What to do to release this blocked E-Mail Address for reuse.

Wolfgang alias HannibalStgt

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Answers

  • JoshP
    JoshP Posts: 826 Senior Moderator

    Hello @HannibalStgt

    Thank you for your post, and welcome to the TeamViewer community!

    In order to discover our resolution, I think we will need a bit more information.

    To protect your personal information, please PM me the email address associated with the account.

    I will then have our support teams take a quick look, and will return to this post so we can discuss how to resolve the issue.

    Thanks in advance!

    Josh P.
    Senior Community Moderator

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