Hello @BrookTrout255,
Thank you for posting the in TeamViewer Community!
Have you tried to raise a support ticket 📩 for assistance? Feel free to check out @JeanK's suggestion on how to submit a support ticket.
At the same time, feel free to use TeamViewer Chatbot 💬 on the TeamViewer homepage and get help immediately!
Hope you would find the information helpful and wish you a Happy Monday!
Best,
Ying_Q