Hi @ttteo123,
Thank you for your reply.
As my colleague explained above, in order to assist you in the best way possible, we would need more details about your issue.
Please provide us with:
We will await your reply 🙂
Best,
Jen
Welcome to TeamViewer Communtiy!
we are hoping to help but will need you to share more information about the issue you have encountered, please?
Are you able to supply the TeamViewer version, screenshots of the issue and the operating system on both sides?
At the same time, kindly try restart TeamViewer services on both devices before restarting the remote connection.
Looking forward to getting some positive news from you!
Ying_Q
Not helpful, situation still the same
