Why do the remote PCs desktop icons sometime remain overlaid over my screen after closing connection

promitheas · 2022-07-19T17:11:06+00:00

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I was the one to initiate the connection, and they only disappeared about 10 minutes after we closed the connection.

I tried restarting the video driver with Ctrl+Shift+Windows+B, tried restarting windows explorer from the task manager, but neither option fixed it. It just seemed to go away on its own after a while.

I have two monitors, incase that's relevant.

I have the latest Teamviewer updates, as well as an up to date windows installation.

Thanks in advance.

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Accepted answers

JeanK

If this is impacting your daily work, you can submit a ticket to our customer support so they can have a closer look at it.

Also, make sure to attach the log files to the ticket.

➜ How to submit a ticket

➜ How to find your log files

/JeanK

All comments

promitheas

Ok, if it happens again ill submit a ticket

JeanK

Hello @promitheas,

Welcome to the TeamViewer Community!

Did this happen only once? Or is this happening after every connection?

/JeanK

promitheas

On my home computer (screenshot) this happened only this once, that I noticed. At work where we extensively use TeamViewer (tech support at university), I've noticed this a few times. Not every time though. Most connections close normally.

Thanks

JeanK

If this is impacting your daily work, you can submit a ticket to our customer support so they can have a closer look at it.