Can't register with voucher

Al_Essex · 2022-07-21T08:36:42+00:00

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Hello

My version was Business Licensed, which elapsed about a week ago. I'm trying to renew online using a voucher code. However, after pressing the Checkout button on the Basket page, the Teamviewer website just hangs. Refreshing the screen doesn't help.

I've tried the process both in Chrome and Edge, with the same result.

Can you please advise what the issue is and how I can enter my License voucher?

Thanks

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Justin

Hi @Al_Essex,

Welcome to the TeamViewer Community! ✨

I'd probably suggest contacting our sales team to re-activate your license and verify that your voucher is still valid. You can do so here:

https://www.teamviewer.com/en/customer-support/

Let me know if you need further help.

Best,

Justin

Al_Essex

Hello

thanks for the quick reply. I tried that method first, and got this reply:

I can't send a support request from my licensed account section, because my license has expired...I'm stuck in a loop!

Please advise

Justin

Hi @Al_Essex,

have you tried calling our sales team? Please do, as they can also verify if it's still valid.

You can find the numbers for your country on the left-hand side, after clicking on Contact Us right under Talk to our Sales Team.

Hope that helps.

Best,

Justin

Al_Essex

:-(

Spoke to three different people at Temaviewer - Sales, Customer Support, and then Sales again - just passed around.

Each one couldn't offer any help, other than pass me on to the next advisor.

The last person I spoke with essentially said it's not a Teamviewer issue, and I had bought the charity license too cheap...

I tried to explain that it's a Teamviewer issue as the website wouldn't allow me to continue with the purchase.

Again, he reitterated that the Charity Digital exchange license was too cheap and I should contact them.

The Charity Digital Exchange don't have anything to do with the Teamviewer website.

Very poor experience with Teamviewer of trying to use a license I purchased, and I can't.

Justin

Hi @Al_Essex,

Could you please send me your e-mail address used for the license in the past, as well as the voucher you received via private message?

I will look into it.

Best,

Justin