Password screen not showing up

LYoung
LYoung Posts: 1
in General questions

Screen for the password doesn't appear, even though the Remote Computer ID is correct. I have the latest edition of TV, Random Password Access is set on both computers (mine and remote), but when I press 'Connect' no password screen appears for me to be able to enter it. Any advice or guidance is much appreciated.

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Answers

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @LYoung,

    Thank you for your post😊

    I will try to help you as much as I can do here!

    To begin with, could you please try restarting the TeamViewer service on the local device first and see if it works?

    Untitled Image

    Hope you find this helpful🍀

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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