New User Cannot See QuickSupport Queue

SJ21 · 2022-08-09T15:56:33+00:00

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We have a new user who cannot see quicksupport queue. All settings in User Management mirror those of others who can see.

I have confirmed new user is running most recent TV and signed in and license activated

This is what everyone sees except the new user

Here is what the new user sees

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JenW

Hi @SJ21,

Welcome to the TeamViewer Community! 🌍

Thanks to the screenshots, I suppose that the new user didn't accept yet the share group request. As long as he doesn't accept it, the group will not appear on his Computer & Contact list.

He will have to:

1) Click on the bell with a little notification, then on the share group line:

2) Then select Accept on the following popup:

After that, he should be able to see the group's name with a little cloud 🙂

We remain available if you need further assistance,

Best,

Jen

PBonin

Good day,

I have a similar issue, but in my case, the groups are shared from other companies to our company account.

Then when I created a new company user he didn't see shared groups, even he didn't receive a message for shared groups.