Remote control / support for iPhone 7

allihopa11

Hi

I want to remotely support my grandma.

grandma: iPhone 7, iOS 13.3

me: windows 10 pro

I tried it with the app Quicksupport @the iPhone 7. But I wasnt able to do it/connect properly.

thanks for your help

JenW

Hi @allihopa11,

Welcome to our Community! 🥳

To assist your grandma with her iPhone, please follow the procedure explained in our article 👉 Share the screen on your iPad/iPhone, especially the part about the Screen Recording option that needs to be activated.

❗ Keep in mind that on iOS devices, it is only possible to see the screen. You cannot control it.

I hope this recommendation will help you out, let us know if you need anything else,

Have a great day,

Jen

allihopa11

Thank you for your super-fast & good answer